"for CSR of the Month (although I am going to change this title) goes to James Cole of AGNORA. James is one of those guys who is knowledgeable, incredibly efficient, and always pleasant. As a customer, he is exactly the kind of person I want to work with. And because of him, I am changing the title of CSR (Customer Service Representative) to CSP (Customer Service Professional) because that's what people like James are....true PROFESSIONALS and a credit to our industry"
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